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Privacy Policy

This Privacy Policy sets out how reelsofjoycasino, as operated via reels-of-joy.com, collects, uses, stores, shares, and protects your personal information as a player or website visitor. This policy applies to all users accessing services through reels-of-joy.com and is effective as of 1 January 2025.

Who We Are

reelsofjoycasino is operated via reels-of-joy.com, with principal offices located at Level 26, 44 Market Street, Sydney NSW 2000, Australia. For all privacy and data protection matters, the responsible contact is:

For regulatory transparency and subject to future notification, all legal and registration details will be provided upon written request to our DPO. Company registration numbers, tax identifications, and additional compliance certificates will be disclosed where required under applicable Australian law.

What Personal Data We Collect

reelsofjoycasino, via reels-of-joy.com, may process different categories of personal and technical data as part of casino account opening, participation, and ongoing site usage:

  • Identity Data: Full name, date of birth, address (when provided), government-issued identification for KYC purposes.
  • Contact Data: Email address, phone number, and other communication details.
  • Account Data: Account credentials, preferences, account history, and communication records.
  • Financial and Payment Data: Credit/debit card details, bank account information, e-wallet identifiers, transaction logs, withdrawal/deposit histories.
  • Technical Data: IP address, browser type, device information, operating system, time zone, and access logs.
  • Behavioral Data: Betting history, in-game behavior (clicks, page views, time spent), responsible gambling limits set.
  • Cookies and Tracking Information: Session and persistent cookies, third-party trackers, analytics identifiers.

All data is collected in compliance with the Australian Privacy Act 1988 (Cth) and other applicable law, including anti-money laundering (AML) and Know Your Customer (KYC) obligations.

Legal Basis for Processing

  1. User Consent: We collect and process certain information, including for marketing communications and analytics purposes, only with your explicit consent provided during signup or via your account settings.
  2. Contractual Necessity: Your data is processed as necessary to enter into, manage, and perform our contractual obligations to provide gaming services, process payments, and manage your casino account.
  3. Legitimate Interests: We may process information for the legitimate interests of our business, such as fraud detection, prevention of abuse, internal analytics, and improving service functionality, while ensuring such processing does not override your fundamental rights.
  4. Legal Obligations: We are legally required under Australian law, including AML/CTF legislation, to collect, verify, and retain certain information for identity verification, transaction reporting, and regulatory compliance. This may include sharing information with regulatory or enforcement bodies in Australia as required.

Regional Compliance Note: All data processing activities are carried out in accordance with the Privacy Act 1988, Australian Privacy Principles (APPs), and other applicable standards governing personal data protection in the AU gambling sector.

Purpose of Processing

  • Provision of Casino Services: To register and manage player accounts, facilitate gameplay, process financial transactions, and provide customer support.
  • Operational Improvement: To analyse behaviour patterns and service usage for ongoing improvement and to enhance the site experience.
  • Marketing & Promotions: To communicate promotional offers, loyalty programs, and relevant marketing content in accordance with your preferences and consent.
  • Analytics & Research: To compile statistics, measure site performance, and guide business strategy in an anonymized and aggregate format where possible.
  • Fraud Prevention & Security: To detect, prevent, and investigate fraud, money laundering, underage gambling, and violations of our terms.
  • Regulatory Compliance: To fulfil all legal obligations under relevant Australian and international gambling and privacy regulations.

Disclosure & Sharing

  • Payment Processors and Banking Partners: Personal and transaction data may be shared with authorised payment service providers, banks, and financial institutions as needed to process deposits, withdrawals, and verify transactions.
  • IT and Cloud Service Providers: Certain data may reside with third-party suppliers supporting site hosting, data storage, analytics, or communication infrastructure, under appropriate contractual assurances.
  • Regulatory and Enforcement Authorities: We are required to disclose information to government regulators, law enforcement, tax authorities, or courts where mandated by law (e.g., Australian Transaction Reports and Analysis Centre - AUSTRAC).
  • Affiliates and Marketing Partners: With your express consent, some data may be shared with advertising networks or approved affiliates solely for marketing and promotional purposes.
  • Professional Advisors: Data may be provided to legal, banking, or audit professionals in connection with the legitimate business interests of reelsofjoycasino, subject to appropriate confidentiality undertakings.

We do not sell, rent, or otherwise disclose your personal data to third parties for their commercial use outside the terms described in this Policy.

International Transfers

Your personal data may be processed or stored on servers located outside Australia, including in regions where some technical providers operate. Whenever international data transfers occur, reelsofjoycasino ensures:

  1. Standard Contractual Safeguards: Data is transferred under standard contractual clauses, ensuring adequate protection in line with Australian Privacy Principles.
  2. Restricted Transfers: Transfers occur only to jurisdictions deemed by Australian authorities as having appropriate data protection standards or where enforceable contractual obligations ensure adequate safety of your information.
  3. Ongoing Assessment: All data processors and suppliers are subject to routine compliance reviews, and international transfer mechanisms are updated in accordance with legal developments and technological best practices through 2025.

Data Retention

Your personal data is retained to the extent necessary for the purposes for which it was collected and as required by law. The principal retention periods are:

  • Active Account Data: Retained for the lifetime of your active account and for compliance with ongoing contractual and regulatory obligations.
  • Closed/Inactive Account Data: Retained for a period of up to 5 years following account closure or last activity, in accordance with anti-money laundering and regulatory requirements under Australian law.
  • Marketing Consent Data: Retained until withdrawal of consent or for up to 24 months of inactivity, whichever occurs first.
  • Technical Logs & Analytics: Non-identifiable, aggregated analytics may be stored for statistical purposes beyond retention periods, provided such data cannot be traced back to individual users.

Once the applicable retention period expires, data is securely deleted, anonymised, or destroyed, unless legal or regulatory grounds require ongoing storage. Users may request earlier deletion as described in the "Your Rights" section, subject to overriding legal requirements.

Your Rights

As a data subject under Australian privacy law, you are entitled to the following rights regarding your personal information processed by reelsofjoycasino via reels-of-joy.com:

  1. Access: Right to request copies of your personal data and details regarding how it is processed.
  2. Correction: Right to rectify incomplete or inaccurate information stored about you.
  3. Deletion: Right to request erasure of your data, subject to exceptions for regulatory compliance (e.g., mandatory retention periods for anti-fraud and money laundering controls).
  4. Restriction: Right to request suspension of processing in certain situations (e.g., pending resolution of a complaint regarding accuracy or legitimacy).
  5. Objection: Right to object to certain types of data processing, such as direct marketing communications.
  6. Portability: Right to receive your personal data in a commonly used, machine-readable format and to transmit it to another provider.
  7. Withdrawal of Consent: Right to revoke consent for optional data uses, such as direct marketing, at any time via your account settings or by contacting support.

For further assistance in exercising these rights, please use the contact methods outlined in the "Complaints & Contacts" section.

Cookies & Tracking Technologies

  • Session Cookies: Temporary cookies essential for site functionality, expiring after each visit.
  • Persistent Cookies: Remain stored on your device for a defined period to remember preferences or login settings.
  • Third-Party Cookies: Set by external analytics (e.g., Google Analytics) or advertising partners, with your consent, for performance measurement and targeted marketing.

We use cookies to enhance your experience, provide security features, and understand site usage. You can manage cookie preferences via your browser settings (including deleting cookies or blocking certain types), and, where available, in your reels-of-joy.com account panel. Disabling certain cookies may affect site performance or limit some services.

Data Security

reelsofjoycasino implements industry-leading technical and organizational measures to ensure the confidentiality, integrity, and availability of your data, including:

  • SSL Encryption: All transfers of sensitive information are protected using secure socket layer (SSL) and strong encryption protocols.
  • Access Controls: Strict authentication procedures and role-based access limit employee and contractor access to personal data on a need-to-know basis only.
  • Data Minimisation & Pseudonymisation: Where feasible, personal data is minimised or pseudonymised to reduce risk exposure.
  • Regular Security Audits: Ongoing vulnerability assessments, penetration testing, and security reviews ensure our systems remain resilient to emerging threats as of and throughout 2025.
  • Staff Training: All personnel with access to sensitive data receive regular training on information security and data protection best practices in accordance with Australian privacy laws.

We continually review and enhance our security procedures to counteract evolving cyber and fraud risks.

Complaints & Contacts

If you have a question, concern, or complaint regarding your personal data or this Privacy Policy, you may contact reelsofjoycasino's Data Protection Officer using the following methods:

We aim to respond to all privacy-related inquiries promptly, generally within 30 days. If you are dissatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au. We are committed to full cooperation with the OAIC and other regulatory bodies.

Updates

This Privacy Policy may be updated to reflect changes in law, technology, or business practices. All significant changes will be communicated through a notice on reels-of-joy.com and, where appropriate, directly via email notice to registered users. The most current version will always be available on our website.
Last updated: 1 January 2025