Terms & Conditions
Regional Compliance Note: In compliance with AU anti-money laundering (AML) and counter-terrorism financing laws, only verifiable personal data is accepted for account activation and continued use.
Betting & Gameplay Rules
Bet Placement & Conduct
- Types and Limits: Bets may be placed on eligible games displayed on reels-of-joy.com. Each game specifies minimum and maximum bet amounts; users are responsible for adhering to these parameters.
- Cancellation and Modification: Once confirmed, bets cannot be cancelled or modified. The operator may void bets in the event of technical errors or regulatory violations.
- Prohibited Conduct: Users must not engage in fraudulent activities, game manipulation, or utilize automated scripts/bots. Offensive behavior, including insults and harassment in live games or chat, is grounds for suspension.
- Game Fairness: All games are operated using certified random number generators (RNGs) and monitored for fairness and integrity in line with AU best practices.
Bonus Terms
Activation, Use, and Restrictions
- Eligibility and Activation: Bonus offers are exclusively available to eligible registered players. Activation may depend on specific actions such as deposits, game participation, or code entry. The details and conditions are outlined for each promotion.
- Wagering Requirements: Bonuses are subject to wagering requirements, meaning a multiple of the bonus amount must be staked before withdrawals are permitted. Unless otherwise stated, all bonuses issued in 2025 are subject to a minimum x40 wagering requirement within 30 days from activation.
- Game Restrictions: Certain bonuses may exclude selected games or game providers. Attempts to circumvent bonus restrictions using VPNs or proxies are prohibited and may result in forfeiture.
- Prohibited Actions: Bonus stacking (the simultaneous use of multiple active promotions) is not permitted unless explicitly allowed. Abuse of bonus promotions, including 'bonus hunting', will result in loss of eligibility and possible account suspension.
- Bonus Expiry and Forfeiture: Unused bonus funds and winnings not meeting wagering requirements within stated timeframes will expire and be removed from the user account.
Regional Compliance Note: In line with AU consumer law, all significant terms and limitations for bonuses are displayed alongside each promotion and enforce strict transparency.
Payments & Withdrawals
Deposits, Withdrawals, Fees, Limits
- Payment Methods: Users may deposit and withdraw using bank cards, select e-wallets, and compliant cryptocurrencies, as displayed on the payments page. Methods may be restricted based on user location and regulatory requirements.
- Transaction Limits: Minimum deposit and withdrawal limits are AUD 20 unless otherwise stated. Maximum withdrawal per transaction may be capped at AUD 10,000. Further identification verification may be required for larger amounts.
- Processing Times: Deposits are typically processed instantly; withdrawals are processed within 1-5 business days after successful KYC. External banking delays may occur and are beyond the operator's control.
- Fees and Deductions: The operator does not charge fees for standard deposits or withdrawals but reserves the right to deduct transaction costs incurred from third-party providers or in cases of abuse (e.g., 'churning').
- Bonus and Bet Refunds: Refunds of bets and bonuses are solely at the operator's discretion and generally only provided in cases of verified technical error or unlawful transaction as per AU legislation.
Regional Compliance Note: All payment and withdrawal services comply with AU anti-fraud, AML, and consumer protection standards. Transaction records are maintained for regulatory review.
Limitation of Liability
Operator's Duties and Exclusions
- Fairness & Accuracy: The operator makes every reasonable effort to ensure the accuracy of displayed results and game fairness. All game results are considered final when published by reels-of-joy.com.
- Exclusion of Liability: The operator is not liable for any losses or damages arising from:
- Technical failures or interruptions (including, but not limited to, loss of internet connectivity or server downtime)
- Software bugs, viruses, or unauthorized third-party access
- Incorrect user actions or violation of these Terms
- Maximum Compensation: In no event will the operator's liability exceed the amount of a given bet or wager. Indirect, incidental, or consequential damages are expressly excluded to the fullest extent permitted under AU law.
Regional Compliance Note: These limitations apply except as expressly prohibited by applicable Australian consumer law.
Intellectual Property Rights
- Copyright: All content, software, and materials on reels-of-joy.com (including games, text, graphics, logos, and trademarks) are the exclusive property of the operator or its licensors.
- Restrictions: Copying, reproducing, redistributing, modifying, or transmitting any website content without the prior written permission of the operator is strictly forbidden.
- User License: Users are granted a limited, non-exclusive, and revocable license to access and use reels-of-joy.com content for personal, non-commercial purposes only.
Privacy & Data Protection
All personal data collected by reelsofjoycasino is processed in strict accordance with our Privacy Policy and current AU privacy laws. By using reels-of-joy.com, users consent to data processing as required for the provision of gambling services and compliance with regulatory obligations.
Changes to Terms
- Notification of Changes: The operator reserves the right to modify these Terms at any time. Updated Terms become effective upon posting on reels-of-joy.com, with prominent notification provided via banner and, where feasible, email notification to registered users.
- Right to Discontinue Use: Users who do not accept changes to the Terms may discontinue use of their account and request account closure without penalty within 14 days of notification.
Termination & Suspension
- Grounds for Termination/Suspension: The operator may suspend or terminate user accounts for breaches of these Terms, fraud, suspected illegal activity, or upon regulatory request. Repeated or gross misconduct (e.g., underage gambling, multiple accounts) results in permanent exclusion.
- Account Closure Procedure: Upon account closure, the operator will refund any remaining user funds, less any applicable deductions required by law or arising from violation of these Terms, within 14 business days.
- User Notification: Users will be notified of termination, suspension, or closure by email sent to their registered address and, where appropriate, by phone.
Regional Compliance Note: Termination processes conform to AU consumer rights regulations and required dispute notification procedures.
Governing Law & Jurisdiction
- Applicable Law: These Terms are governed by, and construed in accordance with, the laws of New South Wales, Australia, unless otherwise specified by mandatory local laws.
- Dispute Resolution: In case of a dispute, users must first contact customer support to seek informal resolution. If unresolved, disputes may be escalated to mediation or binding arbitration within New South Wales. Users accept the exclusive jurisdiction of local courts unless otherwise directed by statute.
Contact Information
- Customer Support Email: [email protected]
- Phone (Main Office): +61 2 8880 9446
- Live Chat: https://reels-of-joy.com/livechat
- Postal Address (Headquarters): Level 26, 44 Market Street, Sydney NSW 2000, Australia
All legal correspondence should be directed to the above contacts for the operator of reelsofjoycasino at reels-of-joy.com. The operator will respond to all official communications within 7 business days.